Regional Director of Operations
Location: Based out of Los Angeles, CA
Company Headquarters: San Diego, CA
Company Type: Privately Held, Select-Service Hotel Management Company

Company Overview

We are a rapidly growing, privately held hotel management company based in San Diego, CA, with a portfolio of 30+ select-service hotels across California and additional properties under development. Our portfolio includes a diverse mix of top-tier brands such as Hilton, Marriott, Hyatt, IHG, and more. We are driven by a results-oriented culture, a passion for hospitality, and a commitment to growing talent from within.

Job Overview

The Regional Director of Operations plays a critical leadership role in advancing our company’s vision across multiple hotel properties. This individual will be responsible for operational performance, talent development, strategic alignment, and delivering excellence in guest satisfaction, revenue generation, and team engagement. This position requires a hands-on, experienced leader capable of identifying challenges and implementing effective solutions across all facets of hotel operations.

Key Responsibilities

Operational Excellence
Oversee day-to-day operations of multiple select-service hotels, identifying problem areas and implementing efficient, scalable solutions and best practices.
Leadership & Development
Coach, mentor, and develop General Managers and their teams, ensuring alignment with operational standards and fostering a culture of accountability, continuous improvement, and exceptional service.
Performance Management
Analyze and manage KPIs including:
Quality Assurance (Q/A)
Guest satisfaction scores
Associate engagement
RevPAR and GOP
Revenue and cost controls
Cross-Functional Collaboration
Partner closely with Sales, Revenue Management, Human Resources, and Accounting to ensure strategic goals are met across departments and properties.
Interim Support & Special Projects
Provide interim on-site leadership at properties when needed and manage special projects related to growth and operational transformation.
Meetings & Training
Lead monthly General Manager meetings and facilitate leadership training sessions to align teams with company priorities and encourage knowledge-sharing.

Key Qualifications

Experience
Minimum 5 years in a senior multi-property operations role within the hospitality industry, preferably with branded select-service hotels.
Performance-Focused
Demonstrated success in improving Q/A scores, guest satisfaction, RevPAR, and team engagement.
Leadership Strength
Proven ability to lead through influence, develop talent, and foster a culture of excellence.
Operational Expertise
Deep understanding of hotel operations, systems, and financial performance metrics.
Technology Proficiency
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and commonly used hotel systems.
Communication & Training
Effective communicator with the ability to lead meetings, deliver impactful training, and engage stakeholders at all levels.
Integrity & Professionalism
High standards of integrity, accountability, and relationship building.

What We Offer

Competitive salary and bonus structure
Comprehensive benefits package including medical, dental, vision, and 401(k) with match
Opportunity to grow with a rapidly expanding company across the West Coast
Collaborative and supportive company culture with a focus on leadership development and internal promotions

Compensation: $160,000.00 - $200,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family.

Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

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